Shipping & Delivery

1. Delivery Destinations

Esthe Depot currently supports online orders to European Union destinations activated at checkout.

We currently serve the following EU countries:

Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden.

Availability may vary by product, delivery method and destination.

If your destination or a particular product is unavailable at checkout, please contact info@esthedepot.eu before ordering.

Please do not use a forwarding address in another country without first confirming product, delivery and support eligibility with us.

2. Order Processing

Standard in-stock orders are normally prepared for dispatch within 1–5 business days after payment has been successfully received and verified.

Processing may take longer where:

the product is made to order, customised or available for preorder;
a logo, plug, voltage, software, accessory or equipment configuration must be confirmed;
payment, VAT information, business information or delivery details require verification;
the product page states a different processing or production time.

For made-to-order, customised or preorder products, the estimated dispatch time will be stated on the product page, quotation, invoice or order confirmation where applicable.

Business days exclude Saturdays, Sundays and public holidays at the relevant fulfilment location.

3. Estimated Transit Times

Estimated transit times begin after dispatch and do not include the standard 1–5 business-day processing period.

Typical estimates are:

Destination	Estimated Transit Time After Dispatch
Poland	2–10 business days
Most EU destinations	5–20 business days
Cyprus, Malta and certain island or remote areas	7–25 business days

Actual transit time may vary depending on the product, warehouse location, carrier, destination and delivery method.

The product page, checkout, quotation or order confirmation may provide a more specific delivery estimate.

Where a product-specific estimate is provided, that estimate applies to the relevant order.

Delivery dates are estimates unless Esthe Depot expressly confirms a guaranteed delivery date in writing.

4. Shipping Charges

Standard shipping is free for all products delivered to the supported European Union countries listed in this policy. No discount code is required, and free standard shipping is applied automatically at checkout.

Optional or special services may incur additional charges, including:

premium or expedited delivery;
inside delivery;
installation;
remote-area delivery;
redelivery;
storage;
special freight handling.

Where an additional charge applies, it will be clearly disclosed before purchase or separately agreed before the service is arranged.

5. VAT, Customs and Import Charges

Prices offered to consumers include applicable VAT where required by law, unless clearly stated otherwise.

For goods already in free circulation within the European Union, customers are not normally required to pay additional import duty when the goods are delivered between EU member states.

Some products may be dispatched from a fulfilment or partner facility outside the customer's country or outside the European Union.

Where applicable, information about taxes, customs duties, import charges or other mandatory charges payable by the customer will be disclosed before the order is completed where required by law.

Esthe Depot will not add an undisclosed mandatory shipping or handling charge after checkout.

If you are unsure about the tax, VAT or customs treatment of a particular product, please contact info@esthedepot.eu before placing your order.

6. Carriers and Tracking

Orders may be delivered by parcel carrier, specialist courier or freight service depending on the size, weight, value and destination of the order.

Where tracking is available, tracking information will be sent to the email address associated with the order.

Tracking may take up to 48 hours after dispatch to display the first carrier update.

Large equipment, accessories or split shipments may use more than one tracking number or freight reference.

7. Large and Freight Equipment

Professional aesthetic equipment may require pallet or freight delivery.

Unless otherwise stated on the product page, quotation or order confirmation, freight delivery is generally made to the kerbside, ground-floor entrance or another safe location accessible to the delivery vehicle.

Standard freight delivery does not normally include:

carrying equipment upstairs or downstairs;
unpacking;
disposal of crates, pallets or packaging;
positioning equipment inside treatment rooms;
assembly;
installation;
on-site operator training.

Customers are responsible for checking that doors, corridors, lifts and access routes are suitable for the equipment.

The customer should also ensure that suitable assistance or lifting equipment is available where necessary to move the equipment safely after delivery.

Where an appointment or signature is required, the carrier may contact the recipient using the contact details supplied with the order.

8. Address Accuracy and Changes

Customers are responsible for providing a complete and accurate:

delivery address;
postcode;
recipient name;
telephone number;
delivery contact information.

Please contact us as soon as possible if you need to change your delivery address.

Address changes cannot be guaranteed once an order has entered processing or has been dispatched.

Additional carrier costs caused by an incorrect address, unsuccessful delivery or customer-requested rerouting may be charged to the customer where permitted by applicable law.

9. Delivery Inspection and Damage

Please inspect the external packaging when your order is delivered.

If there is visible damage, we recommend that you:

photograph all sides of the package;
photograph the shipping label;
note visible damage on the carrier's delivery record where possible;
retain the packaging, pallet, crate and protective materials;
photograph or video the product during unpacking;
contact info@esthedepot.eu as soon as possible.

Where possible, please report visible freight damage within 48 hours so that we can investigate the issue with the carrier promptly.

This request does not limit or remove any mandatory consumer rights.

Please do not discard damaged packaging or arrange an unauthorised repair or return before receiving instructions from us.

10. Delivery Delays

Delivery may occasionally be affected by circumstances such as:

severe weather;
carrier disruption;
customs inspections;
remote-area delivery;
access restrictions;
public holidays;
transport disruption;
events outside our reasonable control.

If your delivery appears significantly delayed, please contact us and we will investigate the shipment.

Consumers retain any mandatory rights relating to delayed delivery under applicable law.

Products that are available for preorder, backorder or made-to-order will display or otherwise provide an expected dispatch period where applicable.

11. Lost Shipments

If tracking has not updated for an unusual period, or if a shipment is marked as delivered but cannot be located, please contact us promptly.

During an investigation, we may ask the recipient to:

check the delivery location and any designated safe place;
check with other occupants or neighbouring premises;
confirm the delivery address;
provide information or documentation reasonably requested by the carrier.

12. Split Shipments

Products, accessories, complimentary items or consumables may occasionally be dispatched separately.

Customers will not be charged an additional standard shipping fee solely because Esthe Depot chooses to split an order into multiple shipments.

Separate tracking information may be provided for each shipment.

13. Contact

For questions about delivery estimates, freight access, shipping charges or tracking, please contact:

Esthe Depot

Email: info@esthedepot.eu

Phone: +48 732 108 367