Payment Method
Secure and Transparent Payment
Esthe Depot accepts the payment methods displayed at checkout or confirmed on an authorised Esthe Depot invoice.
Available payment methods may vary depending on the customer's country, currency, order value and payment-provider eligibility.
Available Payment Methods
Our online checkout currently supports the following payment methods:
American Express, Apple Pay, Diners Club, Discover, Google Pay, Mastercard and Visa.
Bank transfer is also available for selected orders, quotations and business purchases where confirmed by Esthe Depot.
Only payment methods displayed at checkout, or separately confirmed by Esthe Depot for your order, are available for a particular transaction.
Credit and Debit Cards
We accept supported credit and debit cards displayed at checkout, including American Express, Diners Club, Discover, Mastercard and Visa.
Card payments are securely processed by our payment provider. Depending on your bank, card issuer and transaction, additional authentication such as 3-D Secure may be required.
Apple Pay and Google Pay
Where available on your device and in your country, you may complete your purchase using Apple Pay or Google Pay.
Availability is determined by your device, browser, payment provider, bank and card eligibility. The final payment amount will be displayed before you confirm the transaction.
Bank Transfer
Bank transfer is available for selected orders, quotations and business purchases where confirmed by Esthe Depot.
Please use only the bank details provided on an official Esthe Depot invoice or payment instruction.
An order paid by bank transfer is considered paid only after cleared funds have been received.
Customers are responsible for any fees charged by their own bank or an intermediary bank.
If you receive an unexpected message stating that our bank details have changed, do not make payment until you have independently confirmed the information by contacting info@esthedepot.eu.
Currency
The applicable transaction currency is displayed before the customer confirms the purchase.
The main currency for Esthe Depot's euro-area markets is EUR. Where another currency is available, the checkout or invoice will display the final currency and amount before payment is confirmed.
Your card issuer or bank may apply its own exchange rate or international transaction fee. These charges are determined by your financial institution and are not imposed or controlled by Esthe Depot.
VAT and Invoices
Consumer prices include applicable VAT where required by law, unless clearly stated otherwise.
Business customers should provide accurate business name, billing address and VAT information where required for invoicing.
Cross-border business VAT treatment applies only where the applicable legal requirements are satisfied.
If you require a particular VAT treatment or a pro forma invoice, please contact info@esthedepot.eu before making payment.
When Payment Is Taken
Depending on the payment method, payment may be authorised or collected when the order is placed.
An automated payment confirmation does not by itself mean that an order has been accepted. Order acceptance and contract formation are explained in our Terms of Service.
For customised equipment, preorders or special orders, any applicable deposit or balance-payment arrangement will be disclosed before payment and confirmed in the relevant order documentation.
Payment Verification
To protect customers and prevent fraud, we may:
- verify billing and delivery information;
- request confirmation of identity or business information where reasonably necessary;
- require additional payment authentication;
- delay dispatch while a payment is pending or under review;
- decline or refund a transaction that cannot be successfully verified.
Any verification request will be limited to information reasonably necessary for payment security, fraud prevention and legal compliance.
Failed, Pending or Duplicate Payments
If a payment fails, the order may remain unpaid and will not be dispatched until successful payment is received.
A pending card transaction may represent an authorisation rather than a completed charge. The time required to release an unsuccessful authorisation is determined by the customer's bank or card issuer.
If you believe you have been charged more than once, please contact info@esthedepot.eu and include your order number and relevant transaction dates.
Please do not send your complete card number by email.
Payment Security
Our checkout uses encrypted HTTPS connections.
Card and payment-account information is processed through authorised payment providers. Esthe Depot does not ordinarily receive or store complete payment-card numbers.
Customers are responsible for keeping their account credentials secure and using a trusted device and network when making payments.
Refunds
Approved refunds are normally returned to the original payment method unless another method is expressly agreed or required.
After Esthe Depot issues a refund, additional processing time may be required by the payment provider, card issuer or bank before the credit appears in your account.
No Hidden Esthe Depot Charges
The product price, applicable VAT, shipping charges and any optional service charges payable to Esthe Depot will be displayed or agreed before the customer confirms the order.
We do not add undisclosed mandatory payment or handling fees after checkout.
Any charges independently imposed by a customer's bank, card issuer or currency-conversion provider are outside Esthe Depot's control.
Contact
For payment, invoice or VAT enquiries:
Email: info@esthedepot.eu
Phone: +48 732 108 367