Payment Method
Secure and Transparent Payment
Esthe Depot accepts the payment methods displayed on the checkout page or confirmed on an authorised invoice.
The available methods may vary by country, order value, currency, customer type and payment-provider eligibility.
Available Payment Options
Keep only the options that are active at launch:
Credit and Debit Cards
Where shown at checkout, we accept supported cards such as Visa and Mastercard. Additional card brands are accepted only where their logo or name appears at checkout.
Card payments are processed by the payment provider shown during checkout. The provider may request additional authentication, including 3-D Secure.
PayPal
Where PayPal is displayed at checkout, customers may pay using an eligible PayPal account or payment option provided by PayPal. PayPal’s own terms and eligibility requirements apply.
Bank Transfer
Bank transfer may be available for approved orders, quotations or business purchases.
Use only the bank details shown on an official Esthe Depot invoice. The order is not considered paid until cleared funds are received. Customers are responsible for bank charges imposed by their own bank or intermediary bank.
Never send payment to replacement bank details communicated through an unexpected message. If bank details appear to have changed, confirm the information by starting a new email to info@esthedepot.eu before paying.
Local or Instalment Payment Methods
Any local, deferred or instalment payment option is available only when it appears at checkout. Approval, credit checks, repayment terms, interest and late fees are determined by the relevant provider. Esthe Depot cannot guarantee eligibility.
Currency
The transaction currency is displayed on the product page, basket and checkout before purchase.
The main currency for Esthe Depot’s euro-area markets is EUR. If a local-currency browsing or payment option is offered, the checkout will show the final currency and amount before the customer confirms the order.
Your card issuer or bank may apply its own exchange rate or international transaction fee. These charges are not imposed or controlled by Esthe Depot.
VAT and Invoices
Consumer prices include applicable VAT unless clearly stated otherwise.
Business customers must provide accurate legal name, billing address and VAT number before the invoice is issued. Cross-border B2B VAT treatment is applied only where the legal requirements are satisfied and the VAT number is successfully verified.
If you require a particular VAT treatment or pro forma invoice, contact info@esthedepot.eu before submitting payment.
When Payment Is Taken
Depending on the payment method, payment may be authorised or collected when the order is placed.
An automated payment confirmation does not by itself mean that the order has been accepted. Contract formation is explained in the Terms of Service.
For preorders, customised equipment or special orders, any deposit and balance schedule will be disclosed before payment and confirmed in the order documentation.
Payment Verification
To protect customers and prevent fraud, we may:
- verify the billing and delivery information;
- request confirmation of identity or business details;
- ask the payment provider to perform authentication;
- delay dispatch while a payment is pending or under review;
- decline or refund a transaction that cannot be verified.
Any request will be limited to information reasonably necessary for payment security and legal compliance.
Failed, Pending or Duplicate Payments
If payment fails, the order may remain unpaid and will not be dispatched.
A pending card amount may be an authorisation rather than a completed charge. The time required to release an unsuccessful authorisation is controlled by the issuing bank.
If you believe you were charged twice, email info@esthedepot.eu with the order number and transaction dates. Do not email a complete card number.
Payment Security
Checkout pages use encrypted HTTPS connections. Card and financial account details are handled by authorised payment providers. Esthe Depot does not ordinarily store complete card numbers.
Customers are responsible for protecting their account credentials and using a secure device and network.
Refunds
Approved refunds are returned to the original payment method unless another method is expressly agreed.
Esthe Depot’s refund timing is explained in the Refund and Return Policy. After we issue a refund, the payment provider or bank may take additional time to show the credit.
No Hidden Esthe Depot Charges
The product price, applicable VAT, shipping charge and optional service charges payable to Esthe Depot are displayed before the order is confirmed.
We do not add an undisclosed Esthe Depot payment or handling fee after checkout. Charges independently imposed by a customer’s bank, card issuer or currency-conversion provider are outside our control.
Contact
For payment, invoice or VAT questions:
Email: info@esthedepot.eu Telephone: +48732227973