Shipping & Delivery

1. Delivery Destinations

Esthe Depot currently supports online orders to the destinations activated at checkout, including:

• Poland;
• Germany;
• France;
• Italy;
• Spain;
• the Netherlands.

If your destination is unavailable at checkout, contact info@esthedepot.eu before ordering. Do not enter a forwarding address in another country without first confirming product, warranty and shipping eligibility.

2. Order Processing

Standard in-stock orders are normally prepared for dispatch within 1–5 business days after cleared payment.

Processing may take longer where:

• the product is made to order, customised or preordered;
• a logo, plug, voltage, software, accessory or configuration must be confirmed;
• payment, business identity, VAT details or delivery information requires verification;
• the product page states a different lead time.

For a made-to-order, customised or preorder product, the estimated dispatch date will be shown on the product page, quotation, invoice or order confirmation.

Business days exclude Saturdays, Sundays and public holidays at the relevant fulfilment location.

3. Estimated Transit Times

The estimates below begin after dispatch and do not include the 1–5 business-day processing period.

The product page or checkout may provide a more specific estimate. Where a product-specific estimate differs from this table, the estimate disclosed for that product and order applies.

Delivery dates are estimates unless Esthe Depot expressly agrees a guaranteed date in writing.

4. Shipping Charges

Shipping charges are calculated and displayed before the customer confirms the order.

If a product or checkout is marked Free Shipping, the standard shipping charge for that eligible order and destination is €0. Premium delivery, inside delivery, installation, remote-area delivery, redelivery, storage or other optional services may cost extra and will be disclosed before purchase or separately agreed.

The shipping amount shown on the website and at checkout must match the shipping amount submitted to Google Merchant Center.

5. VAT, Customs and Import Charges

Prices offered to consumers include applicable VAT unless the website clearly identifies a verified business price that is displayed exclusive of VAT.

For goods already in free circulation and delivered within the European Union, customers are not normally charged import duty at delivery.

Some products may be dispatched from a partner facility outside the customer’s country. If a shipment could result in import VAT, customs duty, brokerage or another charge payable by the customer, this will be disclosed on the product page or at checkout before the order is placed.

Esthe Depot will not add an undisclosed shipping or handling charge after checkout. Customers should not complete an order if the applicable tax or customs treatment is unclear; contact info@esthedepot.eu first.

6. Carriers and Tracking

Orders may be delivered by parcel carrier, specialist courier or freight service depending on size, weight, value and destination.

When tracking is available, we will send the tracking number to the email used for the order. Tracking may take up to 48 hours after dispatch to show the first carrier scan.

Large equipment may move under more than one tracking or freight reference.

7. Large and Freight Equipment

Professional equipment may require pallet or freight delivery.

Unless the product page or quotation states otherwise, freight delivery is to the kerbside, ground-floor entrance or other safe point accessible to the delivery vehicle. It does not include:

• carrying equipment upstairs or downstairs;
• unpacking or disposal of packaging;
• positioning inside treatment rooms;
• assembly, installation or operator training on site.

The customer must ensure that doors, corridors, lifts and access routes are suitable and that enough people or lifting equipment are available to move the item safely.

If an appointment or signature is required, the carrier may contact the customer using the contact details provided with the order.

8. Address Accuracy and Changes

Customers must provide a complete and accurate delivery address, postcode, recipient name and reachable delivery contact.

Contact us immediately if an address needs to be changed. Changes are not guaranteed after processing or dispatch. Additional carrier charges caused by an incorrect address, failed delivery or requested rerouting may be charged to the customer where permitted by law.

9. Delivery Inspection and Damage

Check the external packaging at delivery.

If there is visible damage:

1. photograph all sides of the package and shipping label;
2. note the damage on the carrier’s delivery record where possible;
3. retain the packaging, pallet, crate and protective materials;
4. photograph or video the product while unpacking;
5. email info@esthedepot.eu within 48 hours where possible.

The 48-hour request helps us pursue the carrier and does not remove mandatory consumer rights.

Do not discard damaged packaging or arrange an unauthorised repair or return before receiving instructions.

10. Delays

Weather, customs inspections, carrier disruption, remote-area delivery, access restrictions and events outside reasonable control may affect delivery.

If delivery is delayed, contact us and we will investigate. Consumers retain their mandatory rights relating to delivery within the agreed period or, where no period was agreed, within the period required by applicable law.

We will not describe an unavailable item as in stock. Products on preorder or backorder will display an expected dispatch date or lead-time information.

11. Lost Shipments

If tracking has not updated for an unusual period or a shipment is marked delivered but cannot be located, contact us promptly.

We may ask the recipient to:

• check the delivery location and safe places;
• ask other occupants or neighbouring premises;
• confirm the delivery address;
• provide a signed non-receipt statement required by the carrier.

Where the risk remains with Esthe Depot under applicable consumer law, we will arrange an appropriate replacement or refund after reasonable investigation.

12. Split Shipments

Products, accessories, gifts or consumables may be dispatched separately. You will not be charged an additional shipping fee for an unrequested split shipment.

13. Contact

For delivery estimates, freight access questions or tracking assistance:

Email: info@esthedepot.eu Telephone: +48732227973